Client Consultations for FIVE Star Reviews

Written by: Paige Thompson

Have you ever finished a lash service that you just knew you nailed, but the client was less than thrilled?...maybe even a little disappointed?

This can be completely avoided with a thorough consultation and client preparation!

Give your client prep instructions:

• Come in with no makeup on
• Remove contact lenses before the appointment
• Discontinue lash growth serums
• Review any contraindications
• Inform the client of how long the service will take

Ask the right questions:

• Are you looking for more natural or dramatic results?
• Do you use a lash curler or wear makeup on a normal basis?
• What’s your lifestyle like (i.e.: in the gym a lot, in the water a lot, extremely busy, etc)?

Use your expertise:

• Determine the client’s eye shape and set- would they benefit more from rods or shields?
• Explain how the service works and what they will experience during the treatment
• Explain how the service will benefit the client and her/his lifestyle 

Give aftercare:

• Recommend when your client should return for their next service and schedule the appointment before they leave
• Recommend aftercare products and thoroughly explain how to use them
• Explain what the client can expect between their first appointment and next appointment 

Follow-Up:

• Contact the client 24-48 hours after their appointment with you to see if they have any questions or concerns
• Thank the client for choosing you as their lash artist

For more information on this topic, check out our YouTube video here!