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Finding the Perfect Lash Extension Curl

By Kelly RhodeApril 05, 2021

Written by: Paige Thompson Are you confident in choosing a B, C, or D curl for your eyelash extension clients? How about CC or L? Here’s some helpful tips when choosing the correct curl(s) of...

Lash Lift Aftercare

By Kelly RhodeApril 20, 2021

Written by: Paige Thompson   Giving your clients the BEST Lash Lift doesn’t end at their scheduled appointment- homecare plays a huge role in their results! Let’s touch on some of the Do’s and Don’ts...

Client Consultations for FIVE Star Reviews

By Kelly RhodeApril 19, 2021

Client Consultations for FIVE Star Reviews

Written by: Paige Thompson

 

Have you ever finished a lash service that you just knew you nailed, but the client was less than thrilled?...maybe even a little disappointed?


This can be completely avoided with a thorough consultation and client preparation!


Give your client prep instructions:

  • Come in with no makeup on
  • Remove contact lenses before the appointment
  • Discontinue lash growth serums
  • Review any contraindications
  • Inform the client of how long the service will take

Ask the right questions:

  • Are you looking for more natural or dramatic results?
  • Do you use a lash curler or wear makeup on a normal basis?
  • What’s your lifestyle like (i.e.: in the gym a lot, in the water a lot, extremely busy, etc)?

Use your expertise:

  • Determine the client’s eye shape and set- would they benefit more from rods or shields?
  • Explain how the service works and what they will experience during the treatment
  • Explain how the service will benefit the client and her/his lifestyle 

Give aftercare:

  • Recommend when your client should return for their next service and schedule the appointment before they leave
  • Recommend aftercare products and thoroughly explain how to use them
  • Explain what the client can expect between their first appointment and next appointment 

Follow-Up:

  • Contact the client 24-48 hours after their appointment with you to see if they have any questions or concerns
  • Thank the client for choosing you as their lash artist


For more information on this topic, check out our YouTube video here!

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